Help with travelling to a funeral or tangi
Air New Zealand offers compassionate airfares to immediate family members needing to travel to attend a funeral or tangi.
Compassionate airfares offer a reduction on full or higher priced fares. They do not apply to some of the lower priced fares that are already below the compassionate airfare level.
Applying for a compassionate airfare
Note: A compassionate airfare is normally granted after you travel.
Here’s how to apply.
- Check that you’re eligible for a refund by phoning the Air New Zealand refunds team on 0800 733 8637.
- Quote your booking or ticket reference number.
- If you’re eligible, fill in a compassionate fare request form. We can supply this.
- Ask us to verify the death with Air New Zealand.